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Support
Supporting you through the entire process
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Supporting you through the entire process — not just when you have an issue.

 

Closing Today (July 8 ) between 3:00PM and 6:30PM AST

Just a head’s up that 45Drives will be closed today between 3:00PM and 6:30PM AST.

We are holding a company-wide meeting for all staff to reflect on the past three years and get fired up about how we will continue to support your storage needs and build you the products you want.

If you are a 24/7 support client needing support, please reach out to us; we have designated team members ready to help!

45Drives 24/7 Emergency Service

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Data storage issues can happen. That’s why our 24/7 Emergency Service Support is designed to assist with mission-critical storage issues.

When you purchase 24/7 Emergency Service Support, you get priority access to our Data Storage Specialists. This means if you have a critical storage issue whether it’s within working regular working hours, after hours, weekends or on holidays — you are our main priority and we are available 24/7.

Customer Flow
Step 1

Determine if you have an emergency
Step 2

Call or Email 45Drives Emergency Service Line
Step 3

A member of the support team will contact you within three hours
Step 4

Allow 45Drive Storage Specialist to solve your emergency through Phone, Email or Remote access.
Examples of critical issues are:

  You cannot access your data

  Shares are not connected

  Networking issues to data

  Multiple drive failures

  System will not boot



We’re here to provide you with a quick response and the technical support you need if a critical storage issue should arise.

The same great team that configured your storage solution will now be with you 24/7 for emergencies.

So, take peace in knowing that a 45Drives Data Storage Specialist is just a phone call away and there to help you get your storage solution back online.

For further details contact your Account Manager.