Supporting you through the entire process — not just when you have an issue.
Frequently Asked Questions
Get a quotation for different configurations directly from the product configurator, or contact us for pricing and information on custom configurations. When you are ready to order, simply email us at info@45drives.com, or call us at 1-866-594-7199. One of our super-friendly sales staff will help you.
We accept all major credit cards (VISA, AMEX and Mastercard), wire transfers, and cheques drawn on major banks.
Leasing options are also available. Call your account manager today to learn about the many advantages of leasing from 45Drives.
You can call us at 1-866-594-7199 or e-mail us at info@45drives.com . We would be happy to answer your questions.
Absolutely, the open-source storage community is very international, and we regularly ship to Continental Europe, Russia, Africa, Asia, and Australia/New Zealand. Shipment is usually by international courier.
A fully assembled unit (including redundant units) measures 36" x 24" x 12" and weighs 70 lbs. An enclosure only unit measures 30" x 24" x 12" and weighs 46 lbs. To receive a shipping estimate please email info@45drives.com
Absolutely. You can install and configure Windows or Windows Server on your Storinator.
In addition to your server, 45Drives will provide a single point of accountability for you to source hard-drives. If you ever experience drive failures, 45Drives will assist in getting you your replacements as soon as possible. For a full list of information about the hard-drives we offer, have a look at our Enterprise Class Hard-drives page.
Almost all hard drives on the market are compatible with the Storinator, however, there are a few different models that are not compatible due to the excessive current consumed on start-up. Click here to view an up-to-date list of compatible hard drives.
Yes. You can hot-swap hard drives in any of the Storinator storage Servers.
For more technical information, please visit our knowledgebase.
Since the Storinator design improvements in August 2020, all servers have staggered spin-up enabled by default. Staggered spin-up is done with the industry standard method of Pin 11 signalling. Due to this, it may take slightly longer than expected to boot your Storinator.
Older models with the Rocket 750 HBA should enable staggered spin-up using the Power Up in Standby (PUIS) method for the Storinator XL60, in order to achieve optimal PSU performance. However, in order to enable staggered spin-up, you will require a drive that can support it.
Recent models of the Storinator (before August 2020), which used LSI HBAs, do not have the option to enable staggered spin-up.
This video will give you a great step-by-step procedure on how to install FreeNAS on the server: https://www.youtube.com/watch?v=1K96wY1NH5A
In a 40-50 decibel room, when measured at 3 feet, the storage Servers reach approximately 60 decibels. It is important to note that on average, a normal conversation at 3 feet is measured at 60-65 decibels.
Yes, however extra charges may apply depending on the extent of customization. You can choose from the minor customizations below:
Yes, we regularly customize internal components for our customers, and we make the process simple and convenient. Please contact us with details and we will provide a custom quote. We regularly change memory sizes, motherboards, processors, and add SSD Boot Drives.
Power supplies:
When purchasing a Storinator, we offer two options as the power supply for your unit: single and redundant.
Single: power supplies work the same as in a standard desktop computer. They power the different components inside of your system, including the drives and motherboard. Single power supplies are the default option for all Storinators currently offered, with the exception of the Storinator XL60. When using a single power supply, if a failure were to occur, your Storinator would lose power and go offline.
Redundant : power supplies offer increased protection against failures. In the case of your primary power supply failing, the secondary supply would immediately engage in order to prevent your system from going offline. Redundant power supplies are perfect for satisfying availability requirements by removing the power supply as a single point of failure.
Boot Drives:
In addition, all Storinators come by default with replicated boot drives, configured in a RAID 1. This ensures if one boot drive fails, your server will stay in operation. You have the ability to hot swap faulty boot drives.
If possible, please provide vector graphics (.EPS, .SVG, .AI or .DXF files) for your custom logo. If these file types cannot be provided, please provide a high resolution PNG. Please note that .PNG files may cause a delay in your order. We will be sure to contact you if this occurs.
We have a parts only replacement warranty for 1 year after purchase. After this time period, manufacturer's warranty of individual parts applies.
Our default currency is in USD. However, if you would find it more convenient, we can quote, invoice, and accept payment in GBP, EUR, and CAD. Pricing in alternate currencies will be based on the USD price, using our effective conversion rate, and we will hold alternate currency pricing for 30 days.
In North America, our shipping time is 2 days and your quote will include shipping with this shipping method. Outside North America, our shipping can vary from 3 business days to 10 business days, depending on your location and method of shipping chosen. Again, quotes will include air-freight shipment. If you wish to purchase a larger order, ocean shipments can be arranged - please contact us if this is your desire.